Monday, September 15, 2008

Defining a Commitment Management Protocol

In today's fast paced work, we are all negotiating with suppliers, partners, colleagues, subordinates, managers etc. I had in my hand Stephan Haeckel's book titled Adaptive Enterprise, and dropped it on my desk. It opened to page 148 and a section titled The Commitment Management Protocol, an a few lines grabbed my attention:

"Its rigor imposes clarity on processes that may otherwise be rife with ambiguity and misunderstanding. "

"The commitment management protocol consists of four task phases - define, negotiate, perform and assess - and seven communications of a special kind - offer, request, agree, report, accept, reject and withdraw."

And on page 150 the author mentions "The commitments made must also be authentic. By authentic I mean two things. First, both parties must mean what they say and say what they mean - they must be sincere. Second, each party must know and understand what they mean - they must be competent."

Perhaps this could be the root of a protocol that enables collaboration/cooperation/coordination across hierarchical boundaries.

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