Rejection Stimulates Brain Pain Centre

Fascinating!  In her recent blog post titled Ouch!  You Excluded Me, Carol Kinsey Goman references a UCLA study that uncovered that feelings of rejection stimulate the dorsal portion of the anterior cingulate cortex, much as physical pain does.

Perhaps those leaders who strive for results at all costs with no consideration of their impact on others, or change leaders implementing strategies that have a small team making decisions for everyone else, should reconsider their approach. 

What Traditional Management and Economics Theories Have In Common

In a recent news article titled We Told You So, author Dan Gardner writes about Robert Shiller's books (The Subprime Solution and Irrational Exuberance) and the author's accurate predictions of both the housing crisis and the tech crash. Gardner's article points to Shiller's positioning of two flaws in conventional economics thinking that was a major factor in both economic events (and the Dutch tulip mania of 1637 as it turns out):

• Flaw number one - the premise that people are always rational, and make rational decisions based on facts and what is in their best interests as opposed to "buy a house at grossly inflated price and expect its value to keep rising."
• Flaw number two - "efficient markets theory" - prices are always reasonable and correct based on all publically available information, and markets are never wrong.

Gardner also references the emergence of behavioural economics over the last 12 years or so, and coincidentally I just stumbled across a Tom Davenport article titled Voting for Behavioral Economics (And Against My Own Self-Interest) that references same.

I haven't ready any of the above mentioned books yet, but what I find fascinating in the article is the link between what is referenced as conventional economic theory, and traditional management thinking that leading management writers and thinkers like Gary Hamel and Henry Mintzberg are attempting to break away from - that the world, its systems, and people are predictable.

It would appear to be the contrary.

(PS: Mintzberg talks about the current economic situation as a A Crisis of Management not Economics, and states that "... everything was short-term and everybody is under pressure and everybody is meeting their targets for each short-term period and so they were not managing. It is a management problem from beginning to end, and I do not think this is a banking problem or a finance problem. "

More on Community Leadership

In December of last year (2007) I posted on community of practice leadership, and offered a few questions in that context.

Stan Garfield, on the HP Weekly KM blog has done a very good job summarizing a number of conversations /emails that took place as a result(on community leadership) and has offered a few links as well. Well worth reviewing. Thanks Stan.

Community of Practice Leadership

In my previous post, I mentioned new management principles suggested in Gary Hamel's book The Future of Management:

• variety, diversity, experimentation, depoliticizing / depolarization of decision making
• resource allocation flexibility through a market model
• enabling activism through democracy (devolution of accountability, distributed leadership, unalienable dissention rights)
• engagement and mobilization through meaning and common cause
• increasing the odds, and successful contribution, of serendipity

These are in stark contrast to the principles of "modern management," generally comprised of standardization, specialization of tasks and functions, goal alignment, hierarchy, planning and control, and extrinsic rewards. (Well summarized in Gary's book, page 151)

I'm currently working with the leadership team of a project management community of practice to enable them to grow the community and enrichen knowledge conversations and member learning and development. Many of the ideas and concepts in Gary's book have me thinking about what leadership really is in the context of a community of practice, and in turn, their relavence to the specific community I'm working with.

Much has been written about communities of practice (what they are & how they differ from task teams, how they work, value propositions, what the challenges are, nascent vs. seeded, etc.). Much of the writing talks about a variety of roles and responsibilities in the context of communities (e.g. facilitator, coordinator, information manager/librarian), and talks generally community leadership and its importance.

Gary has a very intreaguing reference in The Future of Management to some points from Mary Parker Follett's book, Creative Experience, first published in 1924:

• leadership is the capaticy to increase the sense of power amonng those being led, in essence to create more leaders
• difficult problems are best solved by creating "higher-order solutions" through the integration of diverse perspectives of all relavent stakeholders
• growth of organizations is maximized when the local communities within are effectively self-governed

Certainly visionary thinking for the time.

I'm not sure anyone has specifically, and with any great degree of depth, succintly explored the leadership dimension in communities as it has been explored more broadly in the context of business. At least, I haven't found it yet.

The questions that form in my mind are:

• What core principles (should) guide community leadership?
• What should effective community leaders do/act/practice to align with the core principles?
• What is community leadership and what makes it different than other forms or contexts of leadership?
• What are the key leadership processes in communities and how are/should they be shared across a leadership team?
• How can visibility, horizontality, transparency, inclusivity be woven into community leadership, while maintaining or increasing leadership effectiveness?
• How should community leadership be rewarded/recognized in the context of organizational hierarchy?

As I explore some of these questions with the help of colleagues and experts, I'll share emerging ideas here.

"Organizational Float" in a Knowledge Work Environment

"Organizational float" came to mind somewhat unbidden in a recent meeting. The term itself comes from an article or paper I read a while back, but unfortunately I don't recall the exact source. I think it may have been in the context of some writing by Leif Edvinsson, an article about Skandia, or a piece on intellectual capital.

Though I'm sure the of the original definition and context, in my mind I've no doubt altered it a bit as follows. (I also forgot that I'd referenced it in a KnowledBoard discussion on KM Governance. )

There has been much press about the retiring baby boom generation, the war for top talent and so on. In a very real sense, many organizations challenged in finding, identifying and recruiting qualified candidates, are faced with bureaucratic staffing and security screening processes, and often burden already overworked staff with responsibilities for "onboarding" / training new employees or contractors at the least convenient of times - during a crisis need. And in this overall context, organizations are trying to innovate, improve processes and effectiveness, and become more agile. Not too stressful, is it?

Perhaps one strategy is to introduce some "organizational float". This can take the form of extra staff, with a variety of broadly relavent skills and experiences, that can step in and fill gaps left by temporary absences or unforseen workload spikes. It can take the form increasing staff compliments to distribute work such that every employee has a certain percentage of time, say 20% to step back and reflect, think strategically and innovatively, participate in change or performance improvement initiatives, develop professionally, and perhaps pick up on some of the work left undone by temporarily absent or departing employees.

There is no doubt many challenges to building organizational float. Gaining support and approval from the management hierarchy can be a challenge, unless a strategic, capability building mentality is prevalent. How about, in highly knowledge-intensive, non-transactional organizations or groups, the difficulty of putting a box around "work" so that it can be packaged and shipped to another worker. Or perhaps the hurdle created by the replacement mindset, that assumes that the unique thought processes, approaches to work, capability sets and experience bases that people carry can be transactionally replaced 1 for 1.

So I think the real strategy here is buying time and increasing available attention - organizational float.

Facilitation - At The Root of it All

I've been thinking about the concept of "knowledge-conscious managers" for a while, though I don't recall exactly what triggered the line of thinking.

It could be an article I read on the Mospos blog titled The 18 commandments of Knowledge-conscious managers http://blog.mopsos.com/archives/000188.html.

It could be an Inside Knowledge Magazine piece titled A Knowledge Conscious Curriculum.

Perhaps it was a Knowledgeboard discussion I participated in titled Exact role of Knowledge Manager and some very thoughtful comments by Frank Guerino, CEO & Founder TraverseIT.

Nonetheless, if you subscribe to the notion that knowledge management is just good management, then the perspectives and behaviours suggested in discussions and articles about knowledge conscious managers resembles to me what I've read about facilitative leadership.

For example, in The Art of Facilitative Leadership: Maximizing Others’ Contributions by Jeffrey Cufaude, facilitative leadership is described as:

• making connections and helping others make meaning
• providing direction without totally taking the reins
• managing content and process
• inviting disclosure and feedback to help surface unacknowledged or invisible beliefs, thoughts, and patterns
• focusing on building the capacity of individuals and groups to accomplish more on their own, now and in the future

I see strong similarities and connections with many of the concepts of knowledge-conscious management, and ultimately I think it all boils down to managers doing whatever is required to facilitate effective knowledge work, as defined by roles and responsibilities in organizational context. This strikes me as being a very inclusive approach covering everything from making information easier to create, capture and access, to improving group and team interpersonal effectiveness and collaboration though the explicit, systematic facilitation of group processes.

Therefore, if you subscribe to the notion that a manager's role is to facilitate knowledge work, than facilitation as a fundamental mind set, and a key core competency, has even greater importance in today's knowledge based organizations than even the facilitation community has been promoting well over the last fifteen years. Perhaps organizational management and leadership development programs need to explicitly identify, bundle, include and emphasize facilitation and other knowledge-conscious/facilitative leadership capability development opportunities.