I participated in a recent SKIM Leaders community conference call, featuring a presentation by Kent Greenes about best practice knowledge transfer.
I captured a number of interesting explicit/implicit ideas that have merit.
- "Best" or "better" practices are not adopted, they're adapted.
- A very interesting quote: "You don't have a better or best practice until someone else is using it." - Jack Welch
- The leaner is important, and making learning (identifying, accessing and adapting) easy is critical, or people will re-create "good enough."
- There is high value in focusing on general, broadly applicable practices first, rather than choosing highly specialized practices.
- Do something, see what works, then broaden the scope.
- Peer Assist is a critical tool to begin, and even conclude, the process.
- Uncover success stories, communicate the stories, and assist learning and adaption process.
- Facilitation is critical to the process - both the role and the capability.
- Documentation / video / audio artefacts are the starting point for discovery and productive conversation - it is vital to put people with the learning needs and the people who have the leveragable practices together to enable transfer.
- To facilitate discovery of best/better practices, short (<1>Leverage communities wherever possible - knowledge transfer is what these forms are all about.